Privacy Policy

Union City HVAC Pro ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

We may collect information about you in a variety of ways. The information we may collect includes:

Personal Data

When you request service, book an appointment, or contact us, we may collect personally identifiable information, such as:

• Name
• Email address
• Phone number
• Mailing address
• Service address
• Information about your HVAC system

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on those pages
• Referring website
• Other diagnostic data

How We Use Your Information

We may use the information we collect about you to:

• Provide, operate, and maintain our services
• Process and manage service requests and appointments
• Communicate with you about services, promotions, and updates
• Respond to your comments, questions, and customer service requests
• Send you technical notices, updates, and support messages
• Improve our website and services
• Monitor and analyze usage patterns and trends
• Protect against fraudulent or unauthorized transactions
• Comply with legal obligations

Disclosure of Your Information

We may share information we have collected about you in certain situations:

• Service Providers: We may share your information with third-party vendors who perform services on our behalf, such as scheduling software, payment processing, and communication tools.
• Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• Legal Requirements: We may disclose your information where required to comply with applicable law, governmental requests, or legal process.
• Protection of Rights: We may disclose information to protect our rights, your safety, or the safety of others.

Cookies and Tracking Technologies

We may use cookies, web beacons, and other tracking technologies to collect information about your browsing activities. You can set your browser to refuse cookies, but some features of our website may not function properly without them.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. We encourage you to review the privacy policies of any third-party sites you visit.

Security of Your Information

We use administrative, technical, and physical security measures to protect your personal information. While we have taken reasonable steps to secure the information you provide, please be aware that no security measures are perfect or impenetrable.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your personal information
• The right to opt-out of marketing communications
• The right to data portability

California residents may have additional rights under the California Consumer Privacy Act (CCPA).

Children's Privacy

Our website and services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: